Regional Customer Service Manager

Singapore · Customer Service · Customer Service


About Castlery

Castlery was founded with one mission in mind: to make designer furniture accessible to everyone. By working directly with designers and manufacturers, we cut off the middlemen and bring good designed and high-end furniture to our customers without high street price point.

As an e-commerce and retail startup, we move decisively on insightful data and leverage on technological solutions to supercharge our operations. We combine our individual passions and skills to create innovative work that’s as exciting and unconventional as the business itself.

Your Role

As our Regional Customer Relationship Manager, you will work with the team to ensure customers are satisfied with their experience with us during the before and after sales process. You will spearhead our efforts to position Castlery as a major player in the regional design landscape. This role requires candidates to be proficient at solving business-critical problems, scaling solutions and leading transformational efforts across customer channels, service operations and the supply chain.

You should be a highly-motivated and result-driven individual with excellent interpersonal skills. Sensitive to customers' needs and try to match the company's best interest and theirs to achieve the best outcome. The ideal candidate will lean on a strong business acumen to influence and motivate channel partners to achieve exceptional customer experience, advance strategic goals and deliver on key financial performance, making this an excellent opportunity for talented executive seeking to take their career to the next level.

Core Responsibilities



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